"I went to a nail salon with my daughters when they were younger and I remember thinking ‘if somebody would just turn on Oprah and hand me a Diet Coke, I’d be fine sitting here’. I wanted to create a spa experience in a fun atmosphere. Ten20 is kind of like a family den."
"I think character has a lot to do with success. First impressions are so important. The personality of the person who is there greeting you makes a huge difference, which is why staffing is so important. We have a great staff right now and we feel really fortunate to have them."
"I always tell new business owners that they have to go all in. They have to plan to be there all day, every day, 7 days a week for at least the first year. You need to be the face of that business and you have to know every corner of it."
"Having Ken involved in the businesses has changed my life, especially with ten20. He’s super organized so he’s taken over all of the supplies management, meetings with staff, and all of the other moving and shaking."
"We’ve been married for about a year. We originally met at the gym! We love living in Boulder. It's a great lifestyle. Neither of us could imagine living anywhere else. Boulder draws good people because it's such a great place to be."
"When I was little, I wanted to be a veterinarian when I grew up, or something to do with oceans." - Margaret
"Hey, me too, I wanted to be an oceanographer." - Ken