Frequently Asked Questions

Why was my card ‘rejected’ at a participating merchant?

Most likely, your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in your other form of payment (for the difference) before swiping the gift card.

Where can Downtown Boulder Gift Cards be purchased?

On line: BoulderDowntown.com or click here (24 hours a day / 7 days a week)
In Person: Office: 1942 Broadway – Suite 301 (Mon.– Fri.: 8:30 a.m. to 5:00 p.m.)
At Visitor Information Center (hours vary by season)
Phone: 303.449.3774 (Monday – Friday: 8:30 a.m. to 5:00 p.m.)
email: gift_certificate@boulderdowntown.com

What payment Type(s) are accepted?

Online and on the phone: MasterCard & Visa
In person: the above mentioned cards as well as cash and check

In what amounts can the gift cards be purchased?

The cards can be purchased in any denomination from $5 to $500.

Is there a limit to the number of gift cards that can be purchased?

No, there is no limit to the number of cards you can order. If you are ordering on line and need six or more cards, in the ‘Enter Gift Card Message Box’, please enter the total dollar amount and note the breakout of how many cards you would like and how much money should be put on each card. If you would like to make a large corporate order, contact Eli Madrone at 303.449.3774.

Can the gift cards be purchased online?

Yes! Click here or visit BoulderDowntown.com

Is there a fee to purchase a gift card?

No! Downtown Boulder, Inc. does not charge an activation fee.
(There are shipping / handling charges if you would like the card mailed or overnighted.)

Where is the gift card accepted?

The gift card is accepted at more than 160 Downtown Boulder businesses. For a complete list of participating merchants, click here.

Does the gift card ever expire?

Unless prohibited by law, a $2.50 fee will be deducted monthly from the card balance starting on the first day after a one-year period of inactivity. activity means any action resulting in an increase or decrease in the card balance, other than the imposition of a fee, or an adjustment due to an error or reversal of a prior transaction. for the card transaction history, visit *Unless prohibited by law, a $2.50 fee will be deducted monthly from the card balance starting on the first day after a one-year period of inactivity. activity means any action resulting in an increase or decrease in the card balance, other than the imposition of a fee, or an adjustment due to an error or reversal of a prior transaction. for the card transaction history, visit www.getmybalance.com 1.800.755.0085.Unless prohibited by law, if a replacement Card is issued for a lost, stolen or damaged card, a $5.00 Replacement Card Fee will be charged. Not redeemable for cash or credit except as stated in the Card Agreement. Purchase, acceptance or use of Card constitutes acceptance of Card Agreement.
1.800.755.0085.Unless prohibited by law, if a replacement Card is issued for a lost, stolen or damaged card, a $5.00 Replacement Card Fee will be charged. Not redeemable for cash or credit except as stated in the Card Agreement. Purchase, acceptance or use of Card constitutes acceptance of Card Agreement. . Don't want to lose your balance? Sign up for Check Card Balance