Frequently Asked Questions

 

Why was my card ‘rejected’ at a participating merchant?

Most likely, your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in your other form of payment (for the difference) before swiping the gift card.

Where can Downtown Boulder Gift Cards be purchased?

  • On line: BoulderDowntown.com or click here (24 hours a day / 7 days a week)
  • In Person: Office: 1942 Broadway – Suite 301 (Mon.– Fri.: 9:00 a.m. to 5:00 p.m.)
  • At Visitor Information Center (hours vary by season - see current hours here)
  • Phone: 303.449.3774 (Monday – Friday: 9:00 a.m. to 5:00 p.m.)
  • email: info@downtownboulder.org

What payment type(s) are accepted?

Online and on the phone: Visa, Discover, Master Card and American Express
In person: Visa, Discover, Master Card and American Express, as well as cash and check

In what amounts can the gift cards be purchased?

The cards can be purchased in any denomination from $10 to $500.

Is there a limit to the number of gift cards that can be purchased?

No, there is no limit to the number of cards you can order. If you are ordering on line and need six or more cards, in the ‘Enter Gift Card Message Box’, please enter the total dollar amount and note the breakout of how many cards you would like and how much money should be put on each card. If you would like to make a large corporate order, please call the office at 303.449.3774.

Can the gift cards be purchased online?

Yes! Click here or visit BoulderDowntown.com

Is there a fee to purchase a gift card?

No! Downtown Boulder, Inc. does not charge an activation fee.
(There are shipping / handling charges if you would like the card mailed or over nighted.)

Where is the gift card accepted?

The gift card is accepted at more than 150 Downtown Boulder businesses. For a complete list of participating merchants, click here.

Does the gift card ever expire?

Unless prohibited by law, a $3 maintenance fee will be deducted from your Card balance starting on the first day after a one-year period of inactivity. For Cards sold in states other than New York, activity means any actions resulting in an increase or decrease in the Card balance, other than the imposition of a fee, or an adjustment due to an error or reversal of a prior transaction . For Cards sold in New York, activity shall include balance inquiries and customer service activity made by you. For the Card transaction history, visit www.getrnybalance.com or call 1.800.755.0085. 

What if my card is lost/stolen?

Unless prohibited by law, if a replacement Card is issued for a lost, stolen or damaged card, prior to "valid thru" date, a $5.00 Replacement Card Fee may be assessed. The replacement fee, if any, will be deducted from the card balance, as long as there is a remaining balance of at least $10.00 on the card; otherwise, it will be paid by the cardholder at the time of replacement.

For a complete list of terms and conditions, click here.

Can't you just email it to me?

Downtown Boulder Gift Cards are physical cards that function similar to debit/credit cards. Merchants must swipe the card through their Point of Sale system in order to process the payment. Gift Cards must be shipped or picked up at one of our Downtown locations.

I'm located overseas, can you ship the gift card to me?

We accept international orders for gift cards when they are shipped to an address within the United States. We cannot ship overseas. If you are purchasing a gift card to be delivered to an address in the US, call 303.449.3774 during 9 am - 5 pm MST and we will process your billing information.

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Downtown Boulder/1942 Broadway, Suite 301/Boulder, CO 80302
Phone: 303.449.3774/Fax: 303.449.1582